We have a 14-day return policy for Ready to Ship items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aileachmoon.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@aileachmoon.com.

Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty. We reserve the right to firstly repair or re-make any item found to be faulty.

Return postage is payable by the customer.

Made To Order, Custom/Bespoke Orders, Commissions and Personalised Items

We will do our best to help you regarding sizing for custom orders but it is the customer's responsibility to decide the preferred ring size. Please click here to read the sizing guide in the FAQ. and if you have any questions please contact us at info@aileachmoon.com.

A custom order cannot usually be changed once materials have been ordered and work has commenced. A custom order is treated as a commission with materials being ordered specifically for your design. Please see the Commissions and Made To Order information for further details. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, these include earrings for pierced ears, custom sized orders, made to order goods and commissioned pieces. Please see the Commissions and Made To Order information for further details.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges will be offered only if products are available and items are returned as above. Where products are no longer available a gift card may be issued. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Exchanges are not offered for Custom orders, personalised items, made to order goods or commissioned pieces including wedding bands and engagement rings.

How to send a return

1. Safely package up your item using the original packaging and box.

2. Include in the package your original purchase receipt.

3. Send your return to the address provided on the returns label. We strongly advise that you send your return through a tracked and insured delivery service such as Royal Mail Special Delivery, as we do not accept responsibility for items lost or stolen in transit.

4. Please retain your proof of postage so that if the item is found to be faulty we are able to refund your postage costs quickly and easily.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original condition and packaging. You’ll also need the receipt or proof of purchase. As outlined above, earrings for pierced ears are non-returnable once the sealed packaging has been opened. Custom orders are non-returnable once materials have been ordered and worked has commenced on your piece. Commissioned and Made To Order pieces are non-returnable. Please see Commissions and Made To Order information for further details.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aileachmoon.com.